Under Promise- Over Deliver

Seriously people...If you are going to have any kind of business... EVER- you need to provide some kind of customer service. Simply start by only promising things you can deliver! If you can't deliver timely pad your estimate better to be the HERO than the ZERO- people will only do business with you that ONE time and tell people you are crap to TEN people! I just experienced this with ATT. When one person doesn't know what the other end service people are doing or capable of. It's no excuse it is still a reflection on ATT- we can only see and  vent  to the person who shows up. I will bend over backwards to make sure a customers happy even at my own personal expense. Why? Because in my business people buy me as much as the product! I AM associated with my products. For Heavens sake people - UNDER promise and OVER deliver NOT OVER promise an UNDER deliver!! People don't have time for that- they end up mad, frustrated at you, your product and everything in between! They will tell a bad experience over and over again! Be that person who goes the extra mile- don't be a zero- be the hero! Under Promise and OVER deliver...with a smile!